Privacy Policy
dew138 Data Protection

dew138 ("we", "us", "our") operates as an international online betting and gaming platform accessible at https://dew138.app. We serve members primarily based in Indonesia and are deeply committed to handling all personal data responsibly, transparently, and securely.

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by dew138. It covers information collected through the dew138 website, mobile application, live chat support system, payment processing channels, and any other touchpoint through which you interact with our platform.

We recognize that as a member of an online betting platform, you place significant trust in us when you share your personal and financial information. That trust is something we take seriously. Our data practices are built around the principle of data minimization — we collect only what we genuinely need to deliver our Services safely, fairly, and in compliance with our anti-money-laundering and responsible gaming obligations.

Please read this Privacy Policy carefully. If you have any questions about how we handle your personal data, you can reach our Data Protection team at any time via live chat or by emailing [email protected].

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

dew138 collects the following categories of personal data from or about you in connection with your use of our Services:

3.1 Registration Data

When you create a dew138 account, we collect the information you provide in the registration form, which typically includes:

• Full legal name
• Date of birth (to verify you are at least 21 years of age)
• Indonesian mobile phone number
• Email address
• Preferred username
• Residential address (city and province within Indonesia)

3.2 Identity Verification (KYC) Data

To comply with our anti-money-laundering (AML) obligations and to protect the integrity of our platform, we may request the following documents as part of our KYC process:

• Copy of your Indonesian national identity card (KTP — Kartu Tanda Penduduk)
• Proof of address (utility bill, bank statement, or official correspondence dated within the last 3 months)
• Proof of ownership of the payment method used for deposits (e.g., screenshot of your BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, or LinkAja account showing your registered name)
• A selfie photograph holding your identity document (where required by our compliance team)

3.3 Financial Transaction Data

We record details of all financial transactions conducted through your dew138 account, including:

• Deposit and withdrawal amounts in Indonesian Rupiah (IDR / Rp)
• Payment method used (bank name, masked account number, e-wallet type)
• Transaction timestamps and reference numbers
• Bonus and promotional credit activity

3.4 Gameplay and Betting Data

We automatically record all betting and gaming activity on the platform, including:

• Bet history (sport, event, market, stake amount, odds, outcome)
• Casino game session records (game title, rounds played, wager amounts, results)
• Slot game spin records
• Bonus wagering contribution history

3.5 Technical and Device Data

When you access the dew138 platform, our systems automatically collect certain technical information about your device and connection, including:

• IP address and approximate geographic location (city/region)
• Device type, operating system, and browser version
• Device fingerprint identifier
• Session duration and navigation paths within the platform
• Referring URL and search query (if you arrived via a search engine)

3.6 Communications Data

We retain records of all communications between you and the dew138 support team, including live chat transcripts, email correspondence, and any feedback or complaint submissions you make.

dew138 collects personal data through the following channels:

• Directly from you: When you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact customer support, or respond to a promotional survey.
• Automatically: Through cookies, web beacons, server logs, and device fingerprinting technology when you browse or interact with the dew138 platform.
• From payment partners: Our payment processing partners (including Indonesian local bank transfer gateways and e-wallet providers such as OVO, DANA, GoPay, ShopeePay, and LinkAja) may transmit transaction confirmation data to dew138 upon the completion of a deposit or withdrawal.
• From KYC and AML service providers: Third-party identity verification services that cross-reference the documents you submit against official identity databases may return structured verification results to dew138.
• From fraud prevention providers: Risk scoring and device reputation data may be received from third-party fraud detection partners to help us protect the integrity of the platform and your account.

dew138 processes your personal data on the following lawful bases:

dew138 uses the personal data we collect for the following purposes:

1. Account Creation and Maintenance. To register your dew138 account, verify your eligibility (including age verification — you must be at least 21 years old), maintain your account settings, and communicate account-related updates to you.
2. Transaction Processing. To process your deposits and withdrawals in Indonesian Rupiah through your chosen Indonesian local bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, OCBC NISP, BSI) or e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja), and to maintain accurate financial records of your account activity.
3. Identity Verification. To verify your identity, age, and payment method ownership in accordance with our KYC procedures, and to comply with our obligations under applicable anti-money-laundering regulations.
4. Platform Security and Fraud Prevention. To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, unauthorized account access, and any other prohibited conduct described in our Terms & Conditions.
5. Responsible Gaming. To monitor your gaming behavior for indicators of problem gambling, to enforce self-exclusion requests, to apply deposit limits and session controls you have set, and to comply with our responsible gaming obligations.
6. Customer Support. To respond to your inquiries, resolve disputes, investigate complaints, and provide technical assistance. Our support team is staffed 24/7 with native Indonesian-speaking agents serving members from Jakarta, Surabaya, Bali, Bandung, Yogyakarta, Semarang, Medan, Makassar, and all other cities across Indonesia.
7. Marketing Communications. Where you have opted in, to send you personalized promotional offers, bonus notifications, and relevant product updates by email or SMS. You may unsubscribe from marketing communications at any time via the unsubscribe link in any marketing email or by contacting our support team.
8. Platform Analytics and Improvement. To analyze aggregated, anonymized usage patterns to improve our website performance, user interface, game offerings, and customer experience.
9. Legal and Regulatory Compliance. To comply with any applicable legal obligation, court order, or request from a competent regulatory or law enforcement authority.

dew138 does not sell, rent, or trade your personal data to third-party marketers. We share your personal data only in the circumstances set out below, and only to the minimum extent necessary for each purpose:

• Payment Processors. We share your name, payment account details, and transaction amount with the relevant Indonesian local bank gateway or e-wallet provider (OVO, DANA, GoPay, ShopeePay, LinkAja) solely for the purpose of processing your deposit or withdrawal.
• KYC and Identity Verification Partners. We share the identity documents you submit with our accredited third-party KYC verification service providers for the purpose of confirming your identity and age.
• Fraud Detection and Risk Management Partners. We share device fingerprint data, IP addresses, and behavioral signals with specialist fraud prevention providers to detect and prevent unauthorized access and financial crime.
• Game Content Providers. Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft provide the games integrated into the dew138 platform. These providers may receive limited session data (e.g., a pseudonymous session token and wager amounts) to enable game functionality and to resolve disputes. They do not receive your name, contact details, or payment information.
• Legal and Regulatory Authorities. We may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where we are legally required to do so, or where we believe disclosure is necessary to prevent or investigate criminal activity including fraud or money laundering.
• Corporate Transactions. In the event of a merger, acquisition, restructuring, or sale of all or part of dew138's business assets, your personal data may be transferred to the successor entity, subject to that entity undertaking to treat your data in accordance with this Privacy Policy.

The dew138 platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalized user experience. The types of cookies we use are described in the table below:

You may manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the dew138 platform, including your ability to log in and place bets. For instructions on managing cookies in your browser, refer to your browser's help documentation.

dew138 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting requirements. The following retention periods apply:

When the applicable retention period expires, dew138 securely deletes or anonymizes your personal data so that it can no longer be associated with you as an individual.

dew138 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, and disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the dew138 platform is encrypted in transit using industry-standard TLS encryption. Look for the padlock icon and "https://" in your browser address bar when visiting dew138.app.
• Encryption at Rest: Sensitive personal data stored in dew138's databases — including identity document images and financial records — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to member personal data within dew138 is granted on a strict need-to-know basis. All staff with data access undergo background checks and receive regular data security training.
• Two-Factor Authentication (2FA): dew138 offers 2FA for member accounts to provide an additional layer of login security beyond username and password.
• Penetration Testing: The dew138 platform undergoes regular third-party penetration testing and vulnerability assessments to identify and remediate security weaknesses.
• Incident Response: dew138 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected members promptly and take all reasonable steps to contain and remediate the breach.

As a member of the dew138 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us via live chat or email us at [email protected]. We will respond to all valid requests within 30 days.

1. Right of Access. You have the right to request a copy of the personal data dew138 holds about you, along with information about how it is being used and with whom it has been shared.
2. Right to Rectification. If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
3. Right to Erasure ("Right to Be Forgotten"). In certain circumstances, you may request that dew138 delete your personal data. This right is subject to limitations — for example, we are not able to delete data that we are legally required to retain for AML record-keeping purposes, or data that is needed to resolve an open dispute.
4. Right to Restrict Processing. You may request that dew138 temporarily suspend the processing of your personal data while a dispute about its accuracy or the lawfulness of its processing is pending.
5. Right to Data Portability. Where processing is based on your consent or on the performance of a contract, you have the right to request a copy of your personal data in a structured, commonly used, machine-readable format.
6. Right to Object. You have the right to object to processing of your personal data where that processing is based on dew138's legitimate interests, including profiling for direct marketing purposes. If you object to marketing, we will stop processing your data for that purpose immediately.
7. Right to Withdraw Consent. Where dew138 relies on your consent as the lawful basis for processing (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Please note that exercising some of these rights may affect your ability to use certain dew138 Services. For example, if you request deletion of your account registration data, we will be unable to maintain your active membership.

If dew138 becomes aware that personal data has been collected from an individual under the age of 21 without appropriate verification, we will immediately suspend the relevant account, delete the associated personal data to the fullest extent permitted by applicable law, and refund any real-money deposits to the originating payment account.

If you are a parent or guardian and have reason to believe that your child (under 21) has registered an account with dew138, please contact us immediately at [email protected]. We will investigate and take appropriate action promptly.

The dew138 platform may contain links to third-party websites or resources, including game provider promotional pages, payment gateway interfaces, and sporting event information pages. This Privacy Policy applies solely to personal data processed by dew138 in connection with your use of the dew138 platform.

dew138 is not responsible for the privacy practices or content of any third-party website. We strongly encourage you to review the privacy policy of any third-party site you visit before providing any personal data on that site. Clicking a link to a third-party site from within the dew138 platform does not imply dew138's endorsement of that site or its privacy practices.

dew138 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the Services we offer. When material changes are made, we will notify registered members by:

• Sending a notification to your registered email address;
• Displaying a prominent notice on the dew138 platform upon your next login; and/or
• Updating the "Last Reviewed" date displayed at the top of this page.

Your continued use of the dew138 platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the revised Policy, you should cease using the platform and request account closure in accordance with our Terms & Conditions.

The most current version of this Privacy Policy is always available at https://dew138.app/privacy-policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way dew138 processes your personal data, please get in touch with us through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the dew138 platform, staffed by native Indonesian-speaking agents who can assist members from Jakarta, Surabaya, Bandung, Bali, Yogyakarta, Semarang, Medan, Makassar, Palembang, and all cities across Indonesia.

For formal data subject access requests or requests to exercise any of the rights described in Clause 11, please contact us via email with the subject line "Data Rights Request — [Your Registered Username]". We will acknowledge receipt within 3 business days and provide a substantive response within 30 days of receiving your complete request. Complex requests may take up to 60 days; in such cases, we will notify you of the extended timeframe.